General Info 
Chat start time  Jun 23, 2006 9:36:00 AM EST 
Chat end time  Jun 23, 2006 9:42:41 AM EST 
Duration (actual chatting time)  00:06:41 
Operator   Shirley A. 



Chat Transcript 
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info: 'Shirley A.' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
[REMOVED]: The following earthlink customer appears to either have their computer infected, or is the originating source of a MyTob infection that is attempting to spread itself to me via e-mail:
[REMOVED]: user-0c8hh24.cable.mindspring.com - IP: 24.136.196.68
[REMOVED]: Though the variant being spread is new, the method of infection is not. The same thing occured around the same time last year and is documented in detail on my knowledgebase.
[REMOVED]: http://support.it-mate.co.uk/?mode=KB&kbid=26
[REMOVED]: Can someone please look into this and either warn the user their machine is infected, or terminate them if they are the source?
Shirley A.: I apologize for the inconvenience caused to you. However, let us investigate and resolve this problem. 
Shirley A.: Please give me a moment.
[REMOVED]: No problem
Shirley A.: Thank you for your patience.
Shirley A.: I will do the needful.
Shirley A.: Is there anything else I can help you with? 
[REMOVED]: Nope, thats it..... and thankyou.
Shirley A.: You're welcome and thank you for using EarthLink LiveChat. Should you need further assistance, please feel free to contact us again.